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Terms and Conditions of our Website
These terms and conditions are provided by Blackbird Collectables ('we', 'our' or 'us') and set out the terms and conditions under which you may use our website. Your use of this website constitutes acceptance of these terms and conditions. If you do not accept the terms and conditions, then you may not use the website.
These terms and conditions may be revised at any time by us updating the website. Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to close the website at any time, and to amend or correct any website content, with or without prior notice.
Our Privacy Policy can be found here. Our privacy policy supplements these terms and conditions and by using our website you will be deemed to have read and accepted our privacy policy. Any linked content to other documents and/or areas of our website also form part of our Terms and Conditions.
Access to Website Content / Copyright
We are the owner (or licensee) of all copyright, trademarks and all other intellectual property rights in our website, and in the material and/or content published on it. You are permitted to use such material and/or content only as expressly authorised by us (or our licensors).
You acknowledge and agree that the material and/or content published on this website is made available for your personal non-commercial use only and that you may only download such material and/or content for the purpose of using this website.
You further acknowledge that any other use of the material and/or content published on this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and/or content.
You may not systematically extract and/or utilise parts of the content of our website and/or app. In particular, you may not, without our prior written permission:
Your Account
If you use our website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. We shall not be liable to any person for any loss or damage that may arise as a result of your failure to keep your password and account protected.
Please ensure that your personal details are up to date. You can make changes by logging into your account. We reserve the right to refuse access to our website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, you will not be charged.
Website Errors
We endeavour to present the most recent, most accurate and most reliable information at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors or other inaccuracies. We try to ensure that all pricing is accurate but occasionally an error may occur and goods may be incorrectly priced. Any errors are wholly unintentional and we apologies if erroneous information is reflected in the price or availability.
We will not be obliged to supply goods at the incorrect price. We present our content "as is" and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of the equipment you use to view our website, may affect the colours you actually see on the screen. We cannot guarantee that your equipment's display of any colour, texture or detail of products will be the same as the actual product.
Website Access
Given the unpredictability of technology and the online environment, we do not warrant that the function or operation of our website will be uninterrupted or error-free, that defects will be corrected or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to our website may be occasionally suspended or restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
As a visitor to, and user of our website, you agree that your access is undertaken at your own risk and it is your responsibility to ensure that you have the right equipment and software to safely access our website. We shall not be liable for damages or losses of any kind that you may incur from our use of or inability to access our website.
Terms and Conditions of Sale
The technical steps required to create the contract between you and us for online purchases are as follows:
The contract is formed between us when (and not before) we dispatch your order.
Order acceptance and the completion of the contract between you and us will take place on the despatch of the products you ordered.
You will be separately notified in the event that we do not accept your order, or where you have otherwise cancelled your order.
By placing an order with us you agree that:
Purchasing of Age-Restricted Products
Any product with a BBFC (British Board of film Classification) or PEGI (Pan-European Games Information) rating will be clearly described as such on the product page for that item. For further information on age ratings, see the PEGI website.
Warning: It is an offence to attempt to buy a certificated title if you are under the required age or to attempt to purchase any such title on behalf of an underage third party. Customers will be asked to enter their date of birth when proceeding to the checkout when purchasing an item rated 16+ or 18+.
Persons placing orders for the purchase of products on the Website, confirm that they are of the appropriate age to receive and view the specified certification of the title(s) so ordered.
Any person ordering a product for a third party hereby certifies the intended recipient of the order is of the appropriate age to receive and view the specified certification of the title(s) so ordered. We reserve the right not to supply any age-restricted product where we reasonably believe that a customer is below the relevant minimum age.
Gift cards cannot be used to purchase 16+ or 18+ products.
Resale of our Products
Products are provided for personal, domestic and private use only.
If we reasonably believe that you are buying products from us with the intention of reselling them or in circumstances where it appears that bulk buying, reselling, drop-shipping or repeated orders for the same item/s are occurring, we may:
In such circumstances, any rights that are granted only to a ‘consumer’ under consumer protection legislation shall not apply to you.
Additional and alternative terms which shall apply to such orders shall include:
We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which the customer has accepted when an order has been placed. Once an order is placed customers are deemed to have read and agreed to the terms and conditions. Any errors regarding website based information, quotation, price list, acceptance of offer, invoice or other documentation or information issued by us may be subject to correction without any liability on our part.
Price and Promotions
The price displayed at the time of purchase is the price you will pay and will in general not be affected by price increases or decreases. We are unable to offer a discounted price should the price of an item decrease after you make your purchase.
Price savings are based on us previously selling the item at a higher price unless otherwise stated. Where a price saving is based on our supplier's recommended retail price ("RRP"), the acronym RRP is used. Where a price saving is based on buying the items separately (i.e., separate selling price) as opposed to in the promotional bundle, the acronym SSP is used. Discounts deducted from lowest priced item.
All voucher and discount codes must be entered on the 'Shopping Basket' page before proceeding to the checkout and cannot be applied if not entered at time of placing the order. Please ensure you read the terms and conditions of each voucher and discount code as they may vary.
Contract Cancellation
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 14 working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract we will refund the original purchase price, provided that you have notified us in writing no longer than 14 working days after the day on which you receive the Products, that you have taken reasonable care of the Products and they remain unused, unopened and in the same condition as they arrived. Please see our Returns policy for further details. This does not affect your statutory rights.
Shipping and Delivery
We are delighted to offer a number of different shipping and delivery options to cater to our customers' requirements. We try to offer the best and most competitive shipping rates and any charges are only covering the cost of shipping as incurred by us from our third party delivery service providers. Where possible, we subsidise the shipping charge and do not pass this on to our customers. Please see here for further details on Shipping and Delivery options and terms.
Stock Availability
Usually everything displayed on our site as In Stock is present in our business and available for immediate sale.
In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out confirming that any pre-authorisation has been released and/or payment refunded for the goods in question, in line with our Payment Terms. If the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.
Returns & Refunds
We are happy to exchange or refund goods if returned within 28 days of purchase, provided the goods are unused, unopened, in their original condition and packaging with all materials, manuals and accessories intact.
Our returns policy does not extend to trading card games, board games, computer or games software where the seal has been broken.
We aim to process all refunds as quickly as possible. Please allow up to 10 working days for refunds and replacements to be processed. All refunds will be made using the same payment method used to place the order online.
The customers' statutory rights are not affected. Please see our Returns Policy here for full details and terms.
Data Protection
Your privacy is very important to us. We confirm that your personal information will only be used in accordance with our Privacy Policy here. We will never release your personal details to any company outside of Blackbird Collectables for mailing or marketing purposes.
Payment Terms
We accept the following payment methods:
We do not accept the following payment methods:
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can be assured that this is done only to confirm your identity. Blackbird Collectables do not perform a credit check and that your credit rating will be unaffected. For more information, please see our Privacy Policy here.
Gift Cards
Only Gift Cards purchased from and issued by Blackbird Collectables may be used on our website.
Please note: Gift cards cannot be used as a payment method for items on pre-order or Gifts cards.
Discount codes are not valid for purchasing Gift cards. Gift cards are non-refundable.
Warranties
Most items are covered for up to one year against manufacturing faults, unless otherwise specified. Your receipt is your proof of warranty.
We do not give any warranty, condition, guarantee or representation, express or implied, relating to the information contained on this website or on any website to which it is linked. We make no representations or warranties concerning the accuracy, completeness or suitability for any purpose of the information and related graphics contained on this website, or on any website to which it is linked.
Safety & Regulations
Please ensure that you check the labelling on the packaging, which indicates the age group for which the product is suitable. Please take note of any other warnings or recommendations and keep toys intended for older children well away from younger children.
This is a place to describe your Return and Refund Policy to buyers.
A Return and Refund policy usually consists of: